To serve you better, you are aware and agreeable that we may share information you give us with other government agencies or our partners when you:
For instance, you may have a complaint that we can only resolve or address by working with another government agency.
Our web portal and mobile application generates “cookies”, which are special files collected by our servers that identify you or your computer whenever you visit the site. These cookies do not record data permanently and are not stored on your computer’s hard drive; once you close your browser, your computer deletes the cookies.
When you access Helocore web portal and mobile application, our web servers automatically records in a log information that your browser sends. These server logs may include information such as your web request, internet protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
Storage Security & Data Protection
Helocore has put in place technology and standards to protect stored and transmitted personal information you give us. This includes encryption software and strict security standards. However, while we are committed to protecting your personal data, we do not guarantee unauthorized or accidental access to such data.
This web portal and mobile application does not automatically gather personal information that can identify you when you browse the site. Any personal information we receive must come from you, for instance when you send us e-mail or submit an electronic form during the course of registration, replying to a survey, making an application or executing a contract in a secured part of the web portal and mobile application.
By giving us your personal information, you are giving us consent to collect, use and disclose your personal information under the terms of this policy and any relevant privacy and data protection laws in Malaysia. If you do not wish to give us this consent, then please do not use any of the electronic forms in our web portal and mobile application
Use and Disclosure of Personal Data and Purpose Specification
Helocore will keep confidential all personal information collected through our web portal and mobile application. We may however disclose such information to the following parties in the course of using the information for the reason it was collected:
We will also disclose your personal data to government authorities if we are forced to by law. We may also disclose your personal information to anyone else that has a right to it under Malaysian law so long as they can prove they have the authority to do.
We will keep any personal information you give us as long as there is a reason to do so, for instance to satisfy the law or regulations, or to protect our interests. If not, then we will destroy it by purging it from our electronic, manual, and other filing systems according to our internal procedures and schedules.
Transfer of Personal Data Outside of Malaysia
In the course of our business, we may need to transfer your personal information outside of Malaysia.
Changes to this Policy
Helocore has the right to change this policy at any time. We will announce any changes on this page. This policy is not a contract, nor does it suggest any obligation on our part with another party.